Marketplace returns guidance
Return and refund terms depend on the vendor listed on each marketplace page.
Before you pay
- Ask the vendor whether returns, exchanges, or refunds are accepted for that item.
- Confirm the condition of the item, delivery method, and payment method in writing where possible.
- Keep contact details and message history if you need to follow up.
Platform role
Dzaleka Marketplace helps people discover listings, but return decisions are handled by the seller unless a listing clearly states otherwise. If you have a dispute, contact the vendor first and keep a record of the agreed terms.