Frequently Asked Questions

Find answers to common questions about using the Dzaleka Heritage Archive.

General Questions

What is the Dzaleka Heritage Archive?

The Dzaleka Heritage Archive is a digital platform dedicated to preserving and sharing the cultural heritage of Dzaleka Refugee Camp through stories, photos, events, and community services.

How do I get started?

1. Visit our Getting Started guide
2. Create an account
3. Complete your profile
4. Explore platform features
5. Start contributing

Is the platform free to use?

Yes, the platform is completely free for all community members to use and contribute to.

Content & Contributions

How do I share my story?

1. Go to Community Voice
2. Click “Share Your Story”
3. Fill in the story details
4. Add any media (optional)
5. Submit for review

Can I submit photos?

Yes! Visit our Photo Gallery to:

• Browse existing photos
• Submit new photos
• Create collections
• Share visual stories

How do I submit an event?

1. Visit Events
2. Click “Submit Event”
3. Provide event details
4. Add location and time
5. Submit for review

Services & Resources

How do I register my service?

1. Go to Service Registration
2. Fill in organization details
3. Describe your services
4. Upload required documents
5. Submit for verification

How do I find local services?

1. Visit Service Directory
2. Browse categories
3. Use search filters
4. Contact providers
5. Access services

Can I share my skills?

Yes! Through our Skills Exchange you can:

• Register as an instructor
• Share your expertise
• Connect with learners
• Schedule sessions
• Build community

Technical Support

How do I search the platform?

Use our Search feature to:

• Find specific content
• Filter by type
• Sort results
• Save searches
• Get recommendations

What if I need help?

We offer multiple support options:

• Help Documentation
• Support Center
• Contact Form
• Report Issues

How do I update my profile?

1. Log into your account
2. Go to Profile Settings
3. Update information
4. Save changes
5. Review updates

Privacy & Security

How is my data protected?

We follow strict privacy guidelines:

• Secure data storage
• Limited data sharing
• User consent required
• Regular security updates
• Privacy controls

Can I control my content?

Yes, you have full control over:

• Content visibility
• Profile privacy
• Contact preferences
• Data sharing
• Account settings

Need More Help?

If you can’t find an answer to your question:

• Contact Support
• Submit Question
• Visit Help Center
• Community Guidelines