Legal Information
Privacy Policy
How we protect and handle your information at Dzaleka Online Services
Last updated: November 20, 2025
At Dzaleka Online Services, we are committed to protecting your privacy and ensuring the security of your personal information. Guided by humanitarian "Do No Harm" principles, this Privacy Policy explains our strict practices regarding data collection, use, and protection for all vulnerable individuals in the camp.
Anonymity & Pseudonyms
We understand that many members of the Dzaleka community face specific protection risks. You have the absolute right to use pseudonyms (fake names) or remain anonymous when interacting with community features on our platform, provided you do not violate our Terms and Conditions. We will never force you to disclose your real legal identity unless strictly required for specific operational features.
Information We Collect
Personal Information
- Name and contact information
- Email address
- Organization affiliation (if applicable)
- Content you submit to our platform
- Profile information (optional)
- Location data (if permitted)
- Protection of Minors: We do not knowingly collect identifying information from unaccompanied minors or children without explicit guardianship consent.
Technical Information
- Device information
- Browser type and version
- Access times and dates
- Pages visited
- IP address
How We Use Your Information
Primary Uses
- Provide and maintain our services
- Process resource submissions
- Facilitate community interactions
- Manage event registrations
Secondary Uses
- Improve platform features
- Send community updates
- Research and analytics
- Community engagement
Third-Party Data Sharing
We do not, and will never, sell your personal data. Because of the sensitive nature of refugee populations, our data sharing policies are extremely strict:
- No Unauthorized Sharing: We do not share your individual profiles or activity with UNHCR, the Government of Malawi, or NGOs without your explicit, informed consent.
- Life-Saving Interventions: In extreme circumstances where there is an immediate threat to life or severe protection risks (such as human trafficking), we may disclose specific information to protection partners.
- Aggregate Data: We may share strictly anonymous, non-identifiable statistics with partners for funding or operational reporting.
Data Protection Measures
We implement comprehensive security measures to protect your personal information:
- Encrypted data storage and transmission
- Regular security assessments and updates
- Strict access controls and authentication
- Regular data backups and recovery procedures
Your Privacy Rights
As a user of Dzaleka Online Services, you have the right to:
Access your personal data
Request data corrections
Delete your account
Control communications
Request complete data deletion
Community Guidelines
To maintain a safe and respectful community environment, we expect all users to:
- Respect other community members' privacy
- Share appropriate and relevant content
- Follow our content guidelines
Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
- Email: info@mail.dzaleka.com
- Address: Dzaleka Refugee Camp, Malawi
Updates to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Notify you via email or platform announcement
- Update the "Last modified" date at the top of this policy
- Obtain your consent when required by law