Risk and crisis plan template
Dzaleka Online Services

1. Main business risks
Business risk
What risk could affect your business?
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What could happen
What would the problem look like in real life?
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Likely impact
How serious would the impact be on income, stock, or customers?
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2. Prevention steps
Prevention action
What can you do now to reduce this risk?
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Who will check it
Who is responsible for this prevention step?
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Review frequency
How often will you review this risk?
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3. Response plan
First response
What is the first thing you will do?
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Customer communication
How will you inform customers or partners?
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Recovery step
What helps the business return to normal faster?
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4. Emergency contacts and backups
Emergency contacts
Which key phone numbers should be ready?
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Backup suppliers
Who else can supply you if the main supplier fails?
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Backup communication methods
If one channel fails, what will you use instead?
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5. Crisis review
What happened
What actually happened during the crisis?
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What worked
Which response steps helped most?
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What must change
What should be improved before the next disruption?
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