Customer engagement letter template
Dzaleka Online Services

1. Customer and business details
Business name and contact
What is your business name, phone number, and email or WhatsApp?
____________________________

Customer name and contact
Who is the customer and how will you contact them?
____________________________

Date of agreement
When was this agreement made?
____________________________

2. Scope of work
Service or product
What are you providing?
____________________________

What is included
List the main items, sessions, deliverables, or service stages.
____________________________

What is not included
Write any items the customer may assume but that are not part of the price.
____________________________

3. Timing and approvals
Start date
When will work begin?
____________________________

Delivery date
When should the final work be ready?
____________________________

Approval steps
What must the customer approve before the next stage?
____________________________

4. Price and payment terms
Total price
What is the full agreed price?
____________________________

Deposit or first payment
Is any payment due before work starts?
____________________________

Final payment terms
When is the balance due and by which method?
____________________________

5. Changes, cancellation, and delays
Customer changes
What happens if the customer wants extra work or changes after approval?
____________________________

Cancellation terms
What happens if the work is cancelled after you have started?
____________________________

Delays and communication
How will you handle delays and keep the customer updated?
____________________________

6. Confirmation and sign-off
Confirmation statement
What short statement confirms that both sides agree?
____________________________

Business sign-off
Who signs or confirms on behalf of the business?
____________________________

Customer sign-off
Who signs or confirms on behalf of the customer?
____________________________